Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use will not be accepted for return. Please ensure that all tags and labels are intact before sending the item back.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request. If your return is approved, we will provide you with a return shipping address.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive it. If you have any questions about shipping costs, please contact us before sending your return.
Processing Your Return
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including items marked as final sale or clearance. Additionally, gift cards and downloadable products cannot be returned. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information to help you make an informed decision.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with trailflamegears.com is satisfactory. Your feedback is important to us, and we strive to address any concerns you may have promptly.